Terms & Conditions
By acquiring a ticket for an event in the Forma program and/or seeking to attend an event, you agree to these Terms and Conditions, together with any event‑specific terms notified at the time of sale. If you purchase a ticket on behalf of someone else, you undertake to inform them of these Terms and Conditions and any other terms notified at the time of sale.
1) Conditions of Sale
1.1 Finality of Sale & Refunds
All ticket sales are final at the time of purchase and are non‑refundable except as required under the Live Performance Australia (LPA) Ticketing Code of Practice or Australian Consumer Law.
Finely Tuned reserves the right to deny any request for a refund outside of the above requirements.
1.2 Exchanges
No ticket exchanges are permitted for any events in the Forma series. This includes changes to dates, times, seat types, ticket bundles and cross‑event exchanges.
This does not affect your rights under the LPA Ticketing Code of Practice or Australian Consumer Law.
1.3 Booking Fees
Tickets purchased online or by phone via Moshtix attract a non‑refundable booking fee per order.
1.4 Changes & Variations
If audience capacity is reduced and your ticket is no longer available, Finely Tuned may refund tickets based on time of booking. Your ticket does not guarantee admission to areas within the event with capacity restrictions.
Finely Tuned may increase or decrease ticket prices prior to the event in response to demand. Such changes do not entitle ticketholders to a refund or compensation for differences between original and revised prices.
Finely Tuned reserves the right to make changes to the artist lineup, schedule, facilities or venue at its sole discretion without prior notice.
1.5 Ticket Limits
The maximum ticket limit is 8 tickets per order, unless otherwise stated.
We may cancel and refund, without notice, any order(s) that breach or appear to breach the limit, including multiple orders using the same name, email address, payment card or postal address.
1.6 Liability for Ancillary Costs
Finely Tuned is not liable for ancillary expenses (e.g. travel, accommodation) incurred in relation to attending an event, including where an event is cancelled or rescheduled, unless required by law. Please check refund policies with your service providers before making arrangements.
1.7 Contact for Ticketing Queries
Any ticketing queries or refund requests (where eligible under law) must be made in writing by the ticketholder (the person whose email is attached to the order) to hello@formapresents.com.au.
2) Resale Restrictions
Authorised seller: Moshtix is the only authorised ticket seller for events in the Forma series unless otherwise stated on our website for a specific event.
Authorised resale: If you wish to resell your ticket, use our authorised third‑party partner Tixel.
Risks of unauthorised resellers: Tickets purchased via unauthorised sources (e.g. Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, etc.) may be fake, void or previously cancelled.
Price cap: Forma tickets must not be resold for more than 110% of the original supply cost. Tickets resold above this amount are subject to cancellation. Evidence of resale price may be requested to enforce this restriction.
Promotional use: Tickets must not be packaged or used in advertising or promotions unless authorised in writing by Finely Tuned.
3) Concessions & Companion Cards
Concessions: Where available, concession pricing requires valid ID for ticket collection and venue entry. Accepted IDs include full‑time student card, Centrelink Pensioner card, Veteran’s Affairs card, MEAA membership, and Australian Government‑issued Seniors Card. Senior Savers Cards are not accepted. Failure to present valid proof may result in non‑admittance or an upgrade to a standard ticket (additional cost applies).
Companion Card: Holders of a valid Companion Card are entitled to a complimentary companion ticket when supporting a ticketholder with disability or frailty. To reserve, call +61 2 8571 9001 (Wed–Sun, 10am–5pm). You may be asked to present your Companion Card at the event. Please note other presenting companies may not always permit Companion Cards.
Holders of a national or state issued Companion Card may request a companion ticket equivalent to the ticket type held by the Companion Card holder. Upon approval, Moshtix will issue the companion a complimentary ticket to accompany a person with a disability.
To request a Companion Card ticket, send the following details via this form:
- Scanned copy of the Companion Card
- Full name and date of birth of the carer
- Full name and order number of the ticket holder
4) Children at Performances
Age restrictions will be indicated in event information. Babes in arms under 3 years are admitted free and do not require a ticket. Patrons under 18 years must be accompanied by a parent or guardian at all times.
5) Photography & Filming at Events
Events and audiences may be photographed, filmed and/or recorded for archival, promotional, media and safety purposes.
By entering the venue, you consent to the use of your image, likeness and/or voice in any recordings made of the event, without compensation or further notice, to the fullest extent permitted by law.
Personal photography is permitted unless otherwise specified for a particular event. Flash, tripods, stabilisers and professional equipment are not permitted without prior written approval. Audio/visual recording of performances may be restricted or prohibited and must comply with any instructions from staff.
6) Cloakroom & Lost Property
You are responsible for your personal possessions (e.g. bags, phones and other items).
There will not be a cloakroom available. Please avoid bringing large items.
Lost property will be held at the merch stand. Items not collected before the end of the event series may be disposed of.
7) Other
These Terms & Conditions may be updated from time to time. Please review the event page and any pre‑event communications for the latest information.
Contact Finely Tuned at hello@formapresents.com.au if you have any enquiries regarding these terms and conditions.